Last updated: 15/08/25
Hendersons Bespoke Tailors (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled responsibly, transparently, and in accordance with UK data protection law (UK GDPR).
This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. What Information We Collect
When you book an appointment or contact us via our website, we may collect:
- Your full name
- Email address
- Telephone number
- Preferred appointment date
- Preferred appointment location (Mapperley showroom or home/office visit)
- Type of clothing required
- Any additional information you provide via our contact form
We may also collect personal measurements and tailoring preferences during your fitting process to ensure the quality and accuracy of your garment.
2. How We Use Your Information
We use your data to:
- Schedule and manage your appointment
- Contact you regarding your enquiry or order
- Provide bespoke tailoring services
- Maintain internal customer records
- Improve the quality of our service
We do not use your data for unsolicited marketing and we will never sell your information to third parties.
3. Legal Basis for Processing
We rely on the following legal grounds:
- Consent – when you submit a form or request an appointment
- Contract – when providing our tailoring services
- Legitimate interests – in ensuring the effective and secure operation of our business
4. Data Storage and Security
Your data is stored securely and only accessible to authorised team members. We use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
Data submitted via our website contact form is securely processed through Ninja Forms.
5. Sharing Your Data
We do not share your personal information with any third party unless:
- It is necessary to provide our service (e.g. internal tailoring staff)
- Required by law
- You have given explicit consent
Our service providers, such as website hosting and form processing tools, are GDPR-compliant and bound by data protection agreements.
6. Cookies and Analytics
We use cookies to enhance your browsing experience and to understand how visitors use our website.
Our site uses Google Analytics, which collects anonymised data such as:
- Browser type
- Device type
- Pages visited
- Time spent on site
- General location data (not precise address)
You can manage or disable cookies in your browser settings. For more on how Google uses data, please visit:
https://policies.google.com/technologies/partner-sites
7. Your Rights
Under the UK GDPR, you have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent at any time
- Object to or restrict how your data is processed
To exercise your rights, please contact us directly:
Email: enquiries@hendersonsbespoketailors.co.uk
8. Contact Us
If you have any questions about this policy or how we use your data, please contact:
Hendersons Bespoke Tailors Mapperley, Nottingham
Email: enquiries@hendersonsbespoketailors.co.uk
Phone: 07498 996 070